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STANDARD TERMS AND CONDITIONS OF SALE

Last Updated: May 25, 2025

Welcome to Cloudcraft Distributors Corp. ("Cloudcraft", "we", "our", or "us"). By using our website or placing an order through our wholesale platform, you confirm that you understand, accept, and agree to be bound by the terms outlined below. These Terms apply to all users, resellers, and visitors who access or use our services.

1. Eligibility & Age Verification

  • All users must be either:
    • A registered business entity operating legally under Philippine law.
    • At least 18 years of age in compliance with Republic Act No. 11900 (Vaporized Nicotine and Non-Nicotine Products Regulation Act).
  • We require all users to submit valid documentation for:
    • Valid government-issued ID for age verification, and/or 
    • Business registration (e.g., DTI or SEC certificate), and 
    • Tax Identification Number (TIN)
  • Cloudcraft reserves the right to use third-party services to verify identity and age. Any misrepresentation of age, identity, or business information may result in:
    • Immediate account termination
    • Cancellation of pending orders
    • Legal action if fraudulent intent is identified
  • Cloudcraft shall not be held liable for any consequences arising from the provision of false or misleading user information.

2. Orders & Payment Terms

  • Orders may be placed via our official website by approved wholesale account holders.
  • All prices listed are in Philippine Pesos (PHP) and are inclusive of VAT, unless otherwise stated.
  • Payment is due upon checkout, unless a credit agreement is approved in writing.
  • Accepted payment methods include:
    • Bank transfer
    • GCash or other mobile payments
    • Credit/debit card 
  • Orders will be processed only after full payment is received, unless otherwise agreed in writing.
  • Delays in payment may result in:
    • Suspension of ordering privileges.
    • Late fees or cancellation of discounts.
  • Cloudcraft reserves the right to assign or revoke credit terms at its discretion based on order history and risk assessment.

3. Refund & Return Policy

  • Returns are only accepted for products in unopened, unused condition and in their original packaging.
  • Return requests must be submitted within 15 calendar days from the date of delivery.
  • Refunds may be issued in the form of:
    • Store credit
    • Bank transfer (less shipping and handling costs)
  • Non-returnable items include:
    • Opened or used vape products
    • Clearance or discounted items marked "final sale"
    • Custom or special orders
  • If an item is defective or shipped in error, Cloudcraft will cover return shipping costs.
  • Returned items must be accompanied by a Return Authorization (RA) number, obtained through our customer service team.

4. Pricing & Volume Discounts

  • Wholesale pricing is subject to approval and varies based on:
    • Product category
    • Order volume
    • Buyer’s historical purchase data
  • Cloudcraft reserves the right to change prices at any time without prior notice, including:
    • Increasing or reducing volume discounts
    • Modifying minimum order quantities (MOQs)
  • No pricing or discount terms are final unless explicitly stated in a written agreement or contract.
  • Bulk pricing tiers may be revoked or adjusted for accounts that fall below a designated purchase threshold.

5. Referral & Affiliate Programs

  • From time to time, Cloudcraft may introduce referral, commission, or affiliate programs.
  • Participation is voluntary and does not constitute an entitlement to permanent rewards.
  • All terms of such programs:
    • May change at any time
    • Are managed solely at Cloudcraft’s discretion
    • Require participants to remain in good standing
  • Any abuse or manipulation of referral programs may lead to disqualification and legal action.

6. Compliance & Legal Use

  • Buyers are responsible for ensuring they are legally authorized to resell vape products within their locality, in accordance with:
    • Republic Act No. 11900
    • Local government ordinances
    • Bureau of Internal Revenue (BIR) tax regulations
  • Cloudcraft sells only to legitimate resellers and does not engage in direct-to-consumer (DTC) retail sales.
  • Products are intended for resale to verified adults (18+) only. You may be asked to provide records of compliance (e.g., signage, retail store licenses, etc.) during audits or account reviews.

7. Account Suspension & Termination

Cloudcraft may suspend or permanently terminate any account that:

  • Violates these Terms & Conditions
  • Submits fraudulent documents
  • Attempts to resell to underage customers
  • Engages in chargebacks or payment fraud
  • Breaches confidentiality agreements or attempts to replicate Cloudcraft’s systems, pricing, or programs

We reserve the right to:

  • Withhold shipments pending investigation
  • Cancel any pending discounts
  • Notify regulatory authorities if fraudulent or illegal activity is detected

8. Limitation of Liability

  • Cloudcraft shall not be liable for:
    • Delays in delivery due to events beyond our control (e.g., acts of nature, shipping carrier delays)
    • Loss of business or income due to out-of-stock items
    • Product misuse or repackaging by the buyer
  • Total liability shall be limited to the amount paid for the specific product or order in question.

9. Website Use & Intellectual Property

  • All content on this site, including product images, descriptions, pricing, logos, and documentation, is the property of Cloudcraft and may not be reused without written permission.
  • Unauthorized access, scraping, or reverse-engineering of this platform is strictly prohibited.
  • Users are responsible for maintaining the confidentiality of their account credentials and for all activity under their account.

10. Modifications to Terms

  • Cloudcraft reserves the right to modify these Terms & Conditions at any time.
  • Changes will take effect immediately upon posting on this page.
  • Continued use of our website and services after such changes constitutes your acceptance of the revised terms.

11. Governing Law & Jurisdiction

  • These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines.
  • Any disputes arising under or related to these Terms shall be submitted to the exclusive jurisdiction of the courts of Manila City, Metro Manila.

12. Contact Information

For questions, concerns, or legal notices, please contact us:

Cloudcraft Distributors Corp.

📧 hello@cloudcraft.ph